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Step 1: |
Once you
are on the phone with a member of our support team,
you will be directed back to this page to initiate
the screen-sharing session. Complete the fields below,
select your support representative from the drop-down
menu and click the Click Here button. |
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| Step 2: |
You are
prompted to download a small virus-free plug-in. |
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| Step 3: |
With your
permission, your support representative can view your
screen and share control of your mouse and keyboard. |
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| Step 4: |
You are
in full control of your computer at all times. You
always have overriding control of your mouse and keyboard,
and you can end the screen-sharing session at any
time. |
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